Refund policy

Last updated: October 17, 2026

Snug Fern (snugfern.com) is operated by Masas Technologies, LLC, a Delaware limited liability company ("we", "us"). We want you to be happy with your order. This policy explains what we do when something isn't right.

30-day satisfaction window

You can contact us about any order within 30 days of the date it was delivered.

Damaged, defective, or wrong item

If your item arrives damaged, doesn't work as described, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Changed your mind, or it's not right for you

If the product isn't right for you, email us within 30 days of delivery with your order number and a short note on what happened. We'll refund the price you paid for the item (shipping charges are not refunded). Change-of-mind requests must reach us within those 30 days. Because we ship from a supplier's warehouse rather than our own, we usually don't ask you to return the item. If we do need it back, we'll tell you how and pay for the return shipping.

Order never arrived

If your tracking hasn't updated for 7 business days, or your order hasn't arrived 15 business days after you placed it, email us. After we confirm the status with the carrier, we'll send a replacement or give you a full refund.

If your tracking shows the order as delivered but you can't find it, please check with neighbors and others in your household, and look around your door or mailbox area first. If it still hasn't turned up, email us and we'll open a claim with the carrier and work with you on a solution.

Cancellations and address changes

To cancel or change the shipping address, email us as soon as possible. If the order hasn't shipped yet, we'll cancel it with a full refund or update the address. If it has already shipped, the rules above apply once it arrives.

How refunds are paid

Refunds go back to your original payment method. We process them within 2 business days of approving them; your bank or card issuer may take 5–10 business days to show the credit. Shipping charges, if you paid any, are refunded in full when the item was damaged, defective, wrong, or lost.

Exceptions

We may decline a request made more than 30 days after delivery, or where there's a clear pattern of abuse (for example, repeated claims on multiple orders). This policy doesn't limit any rights you have under applicable consumer law.

Contact

Email: support@snugfern.com
Masas Technologies, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States